Autumn Internet, Built with fast V.90 56Kps and Fiber Optic technology

Home  |  Services  |  Support  |  Policies   |  Company  | Resume


Kelley Enterprises
 

 


Support | Frequently Asked Questions  

Frequently Asked Questions -

How do I set up an Internet Connection.
I can not connect to the Internet.
I'm getting a Dial-Up Networking error, Check your password, and then try again.
I'm getting a Dial-Up Networking error, The computer you are dialing in to is not answering.
I get an SMTP or POP3 error message when I'm sending or receiving email.

 

If you don't see the answer to your question here please submit it so we can add it to this page.

Your name:
Your email address:
Suggested question:

 

I can not connect to the Internet.
There are a few common reasons people experience when they can't connect to your Isp.  1) you have entered a wrong password;  2) you have entered capital letters in your password, 3) you have entered a wrong phone number for connecting to your isp, and 4) your Dial-Up Networking configuration has become corrupted.   Ways to recover from theses errors, 1 and 2) enter the correct password (see also), 3) check your Dial-Up Networking configuration to be sure the phone number is entered correctly (see also) and 4) follow the procedure to create a Dial-Up Networking configuration.

TOP

I'm getting a Dial-Up Networking error, Check your password, and then try again.
The following screen is a common error received when either you have typed the wrong password or you used capital letters in your password.  Your password will start with a letter and must be all lower case letters where letters exist.  Re-enter your password and try again.

PasswordError.JPG (14533 bytes)

TOP

I'm getting a Dial-Up Networking error, The computer you are dialing in to is not answering.
The following screen is a common error received when either you do not have the correct phone number entered in your Dial-Up Networking properties or your area code does not match between your Dial-Up Networking Properties and your Dial Properties.

NotAnsweringError.JPG (11321 bytes)

TOP

I get an SMTP or POP3 error message when I'm sending or receiving email.
The following are a couple of SMTP and POP3 error messages you might receive and the way to fix them

SMTPDownError.JPG (55656 bytes)

If you receive the above error then you either are not connected to the Internet or the POP server is down.  First check for the Internet connection icon in your lower right corner.  If it is not there then connect to the Internet and try your email again.  If you are still getting the same error, call your isp to see if their POP server is really down.

SMTPRelayError.JPG (46260 bytes)

To prevent email SPAMMING most ips's have implemented a procedure to prevent non-members of that isp from using their SMTP mail server to do their SPAMMING.  This normally puts a restriction on Internet users connected to the Internet through a dial-up connection other than that of their isp.  Most Isp's have a workaround. Usually you have to either set your smtp (outgoing server) to use the one provided by your dialup Isp.  Frequently, however, they do not allow outgoing mail except from an email server on their network.  Currently many Isp's use what is called Pop over Smtp which means that if your check for mail first, your connection is trusted to send mail for a period of time (usually 20-30) minutes.  To use this you may or may not need to check " My server requires authentication" in the Outgoing Server section of the mail settings for your email client software (Outlook Express, etc)  Check with your ISP for specific details.

TOP